1. Introduction
At DevMart, we strive to deliver high-quality web design and marketing services. If you are not satisfied with our services, we offer a structured return and refund process to address your concerns. Please review our policy below.
2. Eligibility for Refunds
Refunds may be issued under the following conditions:
- If a project is canceled by the client before work has commenced, a full refund will be provided.
- If work has started but is not completed, a partial refund may be granted based on the completed milestones.
- If the final project has been delivered and approved, no refunds will be issued.
- Refunds are not available for digital products or completed services.
3. How to Request a Refund
To request a refund, please contact us at support@devmart.io with the following details:
- Your full name and contact information.
- Project details (including invoice number and payment proof).
- Reason for the refund request. Our team will review your request and respond within 7 business days.
4. Non-Refundable Services
Certain services are non-refundable, including but not limited to:
- Domain name purchases, hosting, and third-party software integrations.
- Completed and approved website designs.
- Custom development work that has met agreed-upon specifications.
- Consultation or strategy sessions.
5. Project Modifications Instead of Refunds
If you are unsatisfied with the final delivery, we offer revisions and modifications to meet your expectations before considering a refund.
6. Chargebacks and Disputes
If a chargeback or dispute is filed, we reserve the right to suspend or terminate your project and deny any future services. We encourage clients to reach out to us first to resolve any issues amicably.
7. Changes to This Policy
DevMart reserves the right to modify this Return Policy at any time. Changes will be updated on our website, and significant changes will be communicated via email.
8. Contact Us
If you have any questions about our Return Policy, feel free to reach out:
📧 Email: support@devmart.io
📞 Phone: +91 6280378594
🌐 Website: https://devmart.io